Terms & Conditons

General

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements. All descriptions are in accordance with our manufacturers’ specifications, and care has been taken to ensure information is correct. However, we cannot guarantee that details are identical with goods owing to market changes.

  4. This website and its content is the copyright of The Door Store Ltd. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All rights reserved.

  5. Every effort is made to keep the website up and running smoothly. However, The Door Store Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  6. You may not create a link to this website from another website or document without The Door Store Ltd’s prior written consent.

  7. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Wales, Scotland, and Northern Ireland.

  8. The Door Store Ltd, all of its subsidiaries, and trading names are UK-based companies.

 

Orders

  1. By placing an order, you are offering to purchase a product from us, which we will accept to sell you on the following conditions.

  2. The Door Store Ltd is entitled to refuse any order made by you. If your order is accepted, we will take payment and inform you by e-mail. When placing an order, you undertake that all details you provide to us are true and accurate, that you are the authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods.

  3. If we decline to supply goods ordered and payment has been debited from your credit or debit card, we shall credit your card with the price of the goods within 30 days of declining your order. We will not be obliged to offer any additional compensation or compensation for disappointment suffered.

  4. If for any reason, we are unable to supply a particular item, we will contact you by e-mail or telephone as soon as possible. You will be advised when goods will become available, offered replacement goods, or a full refund.

  5. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. We will confirm acceptance of your order by sending an e-mail to you. Our acceptance of your order brings into existence a legally binding contract between us. We will contact you if we are unable to accept your order for any reason.

 

 

Delivery

  1. Anyone who has access to the property where goods are being delivered and is onsite at the time of delivery can accept goods on your behalf. It is the customer’s responsibility to ensure that anyone who signs on your behalf, including tradespeople, are aware of the responsibilities outlined below.

  2. When signing for receipt of your order, signing as “unchecked” will not be accepted, and we will accept no liability for any shortage or damage subsequently discovered.

  3. Products should be inspected on delivery, and visible damage must be detailed and noted clearly by you on both your copy and the delivery driver’s copy at the time of receipt on the Delivery/Receipt Note for any claim to be entertained.

  4. The Door Store Ltd must be notified immediately by e-mail with appropriate photographic evidence of the damage.

  5. If a sub-contractor has been contracted, by you to install the goods and they are present in your absence, then they are responsible for checking the goods on your behalf, and it is your responsibility to make them aware of this in advance. By fitting or finishing your decking/fencing/pergola or making alterations in any way, you will be deemed to have accepted the goods as supplied. Unfortunately, we cannot replace a faulty or incorrectly supplied decking/fencing/pergola if ANY alterations have been carried out.

  6. The Door Store Ltd accepts no liability if costs are incurred by booking a carpenter before having received and checked all goods.

  7. The Door Store Ltd will not be liable for any claims arising due to delay as a result of strikes, materials, shortages, shipping, or any circumstances beyond our control.

  8. You may be required to pay a surcharge at our discretion for delivery to remote areas, and it may not be possible for us to deliver to some locations.

  9. Where our courier is unable to complete a delivery due to the customer being unavailable or refusing to accept an agreed delivery, the delivery cost will be charged in full, and each further attempted delivery will be charged at a minimum of £50.00 inc VAT.

  10. Deliveries outside our catchment area will be made by one of our appointed couriers. Drivers of our appointed couriers are obliged only to deliver the goods as near to the front of your property as possible. It is therefore necessary that you have the appropriate persons available to lift the goods into your premises.

  11. You will become the owner of the goods you have ordered when they have been paid for and delivered to you. Once you have accepted the goods, they will be held at your own risk, and we will not be liable for their loss or destruction.

  12. To make good on any shortage or non-delivery, we may:
    a. replace missing items; or
    b. refund to you the amount paid by you for the goods in question in whatever way we choose. Special order items will not be refunded and must remain paid for in full.

  13. We only supply goods to the UK and Ireland. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

  14. Delivery is made by a third-party courier, and we cannot guarantee a delivery day or be held responsible should a delivery not arrive on the day it was advised.

 

Returns & Refunds

  1. You may decide to return your order to us within 30 days of having received it, stating the reason for your decision by e-mail before organising uplift of the goods. It is your responsibility to arrange and pay for the return and the appropriate insurance of the goods.

  2. Special order items and non-stock items, products which have been custom-made, modified, or are bespoke to your requirements, cannot be changed or refunded once we have confirmed the order to you.

  3. The goods must be returned in their original condition. We reserve the right to refuse returns for refunds or replacements if the goods are not returned to us in a saleable condition, unaltered, or removed from the original packaging. Any goods returned must be in a condition suitable for re-sale.

  4. We may apply a reasonable deduction (up to 25%) to cover any loss in value resulting from unnecessary handling. Any residual refund owing to you will be made within 45 days by the same payment method you used for the initial purchase.

 

Faulty Goods

  1. While every effort is made to supply you with the correct product in perfect condition, on occasion errors are made or a product may not meet the required standard.

  2. It is your responsibility to inspect goods carefully upon delivery. Any visible damage, shortage, or defect must be clearly noted on both your copy and the delivery driver’s copy of the Delivery/Receipt Note at the time of receipt. Claims for obvious or visible faults will not be accepted once the goods have been signed for.

  3. If you later discover a manufacturing fault that was not visible at the time of delivery, you must contact us by e-mail within three working days of receipt of the goods and provide appropriate photographic evidence of the fault.

  4. By fitting or finishing your product or making alterations in any way, you will be deemed to have accepted the goods as supplied.

  5. In the event that goods have a manufacturing defect that appears within 12 months of purchase, our liability will only extend to the replacement value of the faulty goods, and we will not be held responsible for any additional costs incurred (e.g. fitting, finishing, or consequential losses).

  6. The goods must be returned in their original condition, where possible, and upon receipt and inspection, any residual refund owing to you will be made within 30 days.

 

Guarantee

  1. Goods supplied by The Door Store Ltd are guaranteed against manufacturing defects for twelve months from the date of receipt, as long as the conditions of sale have been adhered to.

  2. This guarantee is in addition to your statutory rights, which remain unaffected.

  3. The Door Store Ltd shall not be responsible for any incidental work or expenses arising out of or because of any defect in our product.

  4. If a product develops a fault within twelve months of purchase, it will be replaced/repaired free of charge after proof of purchase has been established. No responsibility, however, can be accepted if wrongful or incomplete installation was carried out by the customer or their representative.

 

Privacy Policy

This privacy policy sets out how The Door Store Ltd. uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your personal information will be used by The Door Store Ltd for order processing, delivery, and marketing purposes where you have provided consent.

What we collect

  1. Name and address, including postcode

  2. Contact information, including email address

  3. Other information relevant to customer surveys and/or offers

What we do with the information we gather

  1. Internal record keeping

  2. To improve our products and services

  3. To provide relevant offers where you have opted in

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Cookies

  1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.

  2. We use cookies for the following purposes:

    • To make our website work (essential cookies)

    • To help us understand how visitors use our site (analytics cookies)

    • To remember your preferences and improve your experience

  3. By law, we must ask for your consent before placing certain types of cookies (e.g. analytics, marketing). You will be presented with a cookie banner when you first visit our website, where you can choose to accept or decline non-essential cookies.

  4. You can also manage your preferences at any time by adjusting your browser settings. Most web browsers automatically accept cookies, but you can usually modify your settings to decline them if you prefer. Please note, this may prevent you from taking full advantage of the website.

 

Additional Terms

  1. Force Majeure: We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to strikes, lock-outs, industrial disputes, pandemics, accidents, fire, breakdown of plant or machinery, or shortage of raw materials.

  2. Retention of Title: Ownership of goods remains with The Door Store Ltd until full payment has been received. In the event of non-payment, we reserve the right to recover goods supplied.

  3. Price & Specification Changes: We reserve the right to amend prices or specifications due to supplier/manufacturer changes or market conditions. Customers will be notified of any price changes prior to order acceptance.

  4. Jurisdiction Outside the UK: We only supply goods to the UK and Ireland. If you access this site from outside these territories, you are responsible for compliance with local laws.

  5. Installation Liability: We are not responsible for any costs associated with installation, removal, or re-installation of goods under any circumstances. Customers or their appointed fitters must install all products strictly in accordance with the fitting instructions supplied with each item. Failure to follow these instructions may invalidate guarantees and limit our liability.